| The key element in ADP's strategy for the future is to develop products and services which address the current and future needs of its clients. This can only be achieved if clients have a direct influence on ADP's planning and development. The 'Talkback' user group is a forum for two-way communication to enable this to be realised. It is open to ADP bureau clients and meets at least once a year. Attendees are able to contribute to ADP's future service development at these events by participating in brainstorming sessions. ADP also provides updates on all future product/service changes based on previous feedback from current or prospective clients. We have found that clients welcome the added opportunity to network with each other and share knowledge based on the experiences in their own workplaces. ADP is pleased to support the group both administratively and financially, and will ensure that the appropriate ADP Senior Management Team members attend meetings to answer questions. |