As standard, ADP provides specialist training facilities and support services to all their clients, from implementation of their new service and beyond. On-going consultancy advice and guidance, support, new user and refresher training is geared around specific services.

Training

ADP Client Training offers a full range of courses in support of our products and services. Regular scheduled courses are offered at our fully-equipped training suites in Chertsey and Manchester.
Courses are often run at client locations should this prove more cost effective or beneficial to the client.

In addition we offer a series of seminars addressing background pay issues which are designed to compliment other courses.

All courses are scheduled to run from 09.30 through to 16.30.

For further information please email or for course details and schedule, please use the ADP Service Centre.

If you have a particular training requirement please do not hesitate to contact us.

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Support

As part of ADP's service, each client is allocated an Account Executive - a payroll professional who specialises in taking clients through the migration from his or her existing payroll facility to ADP. They guide the client through the entire process, step by step.
Once migration is complete ADP provides after sales service and support in two forms.
Client Service representatives are fully qualified ADP consultants and are available to meet with a client to discuss further development of their payroll and HR solution.

Two telephone helpdesks are available, one for Payroll and one for Technical Support. These are open between 8.30 a.m. and 5.30 p.m. each weekday to provide an immediate response to all service related questions.

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ADP User Group

The key element in ADP's strategy for the future is to develop products and services which address the current and future needs of its clients. This can only be achieved if clients have a direct influence on ADP's planning and development.

The 'Talkback' user group is a forum for two-way communication to enable this to be realised. It is open to ADP bureau clients and meets at least once a year.

Attendees are able to contribute to ADP's future service development at these events by participating in brainstorming sessions. ADP also provides updates on all future product/service changes based on previous feedback from current or prospective clients.

We have found that clients welcome the added opportunity to network with each other and share knowledge based on the experiences in their own workplaces.

ADP is pleased to support the group both administratively and financially, and will ensure that the appropriate ADP Senior Management Team members attend meetings to answer questions.

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